What Westminster Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Westminster since 1984, and we’ve learned that a good reputation isn’t built on one job done well. It’s built on showing up when we say we will, explaining what we found in plain English, and standing behind the work with something in writing. The reviews below come from homeowners we’ve actually served in and around Westminster. They’re specific because the work was specific, and we think that matters more than stars.
Recent Reviews
“We bought a 1920s farmhouse on Main Street and the inspector flagged the chimney as ‘needs evaluation.’ Russell ran a camera up the flue and showed us photos of cracked terracotta liners that I could see for myself. No hard sell, just the facts. His crew installed a DuraFlex liner in one day and we had our first fire that weekend without worrying about what we couldn’t see.”
- Jennifer F., Westminster
“After twenty years with the same insert, I figured we’d need a full rebuild. Russell did the Level-2 inspection and found the liner was actually sound, just needed a proper sweep and the cap replaced. Saved us thousands. That’s the kind of honesty you don’t expect anymore. The 90-Day Done Right Promise was in writing before anyone touched a tool.”
- Dale B., Westminster
“Our rental property in Wakefield had a tenant complaining about smoke backing up into the living room. Called at 8 PM on a Saturday and a live person picked up, scheduled us for Monday. Russell found a bird nest blocking the flue and a cracked crown letting water in. Swept it, capped it, repaired the crown. Photos before and after. One visit, one invoice, no surprises.”
- Aisha W., Wakefield (Westminster area)
“I’m particular about who I let in my house. The technician showed up in a uniform, introduced himself, put down runners to protect the floors. Swept the chimney in our 1970s ranch on Sullivan Road and found creosote buildup thick enough to be a real hazard. He explained why it happened - we were burning unseasoned wood from a neighbor - and how to avoid it. No lecture, just useful information.”
- Roger B., Westminster
“Second opinion was free, and it was worth every dollar. Another company said we needed a full liner replacement for $4,200. Russell’s camera inspection showed localized damage near the top, repairable with HeatShield. Total cost was under $900. He walked me through the photos frame by frame so I could see exactly what he saw. Done right, and he stood behind it.”
- Jennifer F., Westminster
“The chimney in our 1890s Victorian on Church Street hadn’t been touched in fifteen years. I expected a mess and a hard sell. Instead, Russell’s team swept it, inspected it with the camera, and found the masonry was sound but the flue was too large for modern appliances. He explained the code requirements in Westminster and gave us options at three price points. We went with the mid-tier Olympia Chimney liner. Most importantly, he told us which work could wait and which couldn’t. That’s rare.”
- Dale B., Westminster
Why Customers Trust Us
These reviews keep coming back to the same things, and that’s by design, not accident. We’ve spent 42 years building Hearthstone Chimney Co. around a few non-negotiables: a live person answers every call, 24 hours a day, 7 days a week. Our technicians are background-checked, uniformed, and trained to complete most jobs in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - never builder-grade substitutes that fail in five years.
The Level-2 camera inspection is central to how we work. You get photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. Nothing gets recommended without evidence you can examine yourself. Our no-hassle upfront pricing means the number on the estimate is the number on the invoice. And the 90-Day Done Right Promise - in writing, no arguing - governs everything we do, guided by our K.E.Y.S. values: Krafted right, Every time, Your home first, Standing behind it.
Westminster’s mix of historic homes and newer construction means every chimney tells a different story. We’ve worked on farmhouses with original terracotta flues, 1970s ranches with metal inserts, and everything between. The common thread is that we treat your home like we’re coming back to it for the next thirty years - because we plan to be.
Call (301) 215-3355 to speak with a live person now, or to schedule your chimney cleaning and inspection. Estimates are free, and we’ll show you exactly what we find.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Westminster since 1984.