Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise governs every chimney sweep, repair, and rebuild we complete in Westminster and the surrounding Carroll County communities. If something isn’t right, we come back and make it right. No paperwork shuffle, no arguing about fine print, no runaround. This isn’t a handshake deal or a verbal assurance that evaporates once we drive away. It’s the Keystone Standard, and it lives under four words we built this company on: Krafted right, Every time, Your home first, Standing behind it.

Call (301) 215-3355

We’ve been serving local Maryland communities for over 42 years, and we plan to be here for another thirty. That changes how you treat people. A company playing the long game doesn’t cut corners on a liner installation in Westminster’s historic district or rush a crown repair before winter hits the Piedmont. We answer our phones with a live person 24 hours a day, 7 days a week, because chimney problems don’t wait for business hours. And we send background-checked, uniformed technicians who complete most jobs in a single visit, so you’re not rearranging your schedule around return trips.

Our guarantee isn’t a marketing layer on top of ordinary service. It’s the operating system. Every decision, from the DuraFlex liner we spec to the HeatShield resurfacing we apply, runs through the same question: would we sign our name to this? In Westminster, where we’ve swept flues in Victorian-era homes off Main Street and inspected chimneys in newer developments near Route 140, that question keeps us honest.

What’s Covered

• Workmanship on every sweep, repair, and rebuild. Our technicians are trained on professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we install them to manufacturer specifications. If a joint fails or a liner settles wrong within 90 days, we fix it at no charge.
• Parts and materials we supply and install. We don’t use builder-grade substitutes or leftover stock from who-knows-where. Every component comes from industry-trusted brands with established track records in Maryland’s freeze-thaw climate, and we verify fit and function before we call a job complete.
• Job-site cleanup and respect for your property. Our crews lay down protective covering, contain soot and debris, and leave your Westminster home as clean as we found it. If we track something in or miss a spot, we’ll return to make it right.
• On-time arrival and clear communication. We’ll be there when we say. If traffic on Route 97 or a previous job runs long, our office calls you with an updated ETA. No ghosting, no four-hour windows that stretch to six.
• Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice. We don’t discover “unexpected issues” mid-job that magically inflate the bill. If our Level-2 camera inspection reveals additional work, we show you the photos, explain the verdict in plain English, and get your approval before proceeding.

Our Satisfaction Promise

If you’re not satisfied, we’re not finished. Here’s how the make-it-right process actually works.

Call us at (301) 215-3355 any time, day or night. A live person answers, takes your concern, and schedules a return visit within 48 hours for non-emergency issues, faster if there’s a safety concern. Our technician arrives, reviews the original work order, listens to what you’re experiencing, and diagnoses the problem. If it’s our workmanship or a material we installed, we repair or replace it at no cost. If we missed something in our initial assessment, we own it. No pro-rating, no “depreciation” deductions, no blaming the previous contractor who worked on your Westminster chimney fifteen years ago.

The 90-Day Done Right Promise is deliberately simple. We don’t want you studying warranty documents to figure out if you qualify. We want you calling us so we can fix what needs fixing. That’s the K.E.Y.S. code in action: Your home first, Standing behind it. In four decades of sweeping chimneys from Westminster out through Carroll and Howard counties, we’ve learned that the customers who stay with us for generations aren’t the ones who never had a problem. They’re the ones who saw how we handled it when something didn’t go perfectly.

We document every Level-2 inspection with photos you can see and a plain-English verdict. That documentation becomes the baseline if questions arise later. You’ll never hear us say “we can’t tell what it looked like before.” The evidence is in your inbox, timestamped and clear.

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re licensed and insured, which means there’s real financial backing if the unexpected happens. Not a promise on a website, not a crossed-fingers hope that nothing goes wrong. Actual coverage that protects your Westminster property and the technicians working on it.

Licensing means we’ve met Maryland’s requirements for chimney and hearth professionals, including the knowledge of local codes that affect everything from flue sizing in older farmhouses near Union Mills to clearances in newer construction around the Westminster watershed. Insurance means that if a ladder bumps your gutter or a tool slips, you’re not chasing us for damages or calling your own homeowner’s policy with a story you don’t want to tell.

We’ve been at this since 1984. Russell Haines built Hearthstone Chimney Co. on the idea that a square deal and a job done right would outlast any advertising campaign. That hasn’t changed. The 90-Day Done Right Promise, the live-answer phones, the background-checked technicians in uniform, the upfront pricing with no surprises on the bill, all of it serves one purpose: making sure that when we say we’ll stand behind our work, there’s something solid to stand on.

In Westminster’s variable climate, where humid summers accelerate creosote buildup and hard freezes test every mortar joint, that solidity matters. Chimneys don’t fail on schedule. They fail when you’re counting on them most. Our guarantee is designed for that reality, not for the easy days when everything goes according to plan.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Westminster and Maryland communities since 1984.